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Returns

Returns & Refund Policy

We want you to feel confident shopping with Yomzy. If something isn’t quite right with your order, our team is here to make the return process as simple as possible.

1. Eligibility & Return Window

Most new and unopened items can be returned within 14 days of delivery for a refund or exchange.

To be eligible for a return:

  1. Items must be unused and unopened.
  2. Products must be returned in their original packaging, with any tags or seals intact.
  3. Items should be in the same condition in which they were received.

2. Refunds & Exchanges

Refund to Your Original Payment Method

  1. Once we receive and approve your return, your refund will be processed back to your original payment method.
  2. Depending on your bank or payment provider, it may take approximately 5–7 business days for the refunded amount to appear in your account.

Exchange

Prefer something else? No problem.

  1. You can exchange your returned product for one or more other products, as long as the total value of the replacement items is within the value of your original returned item(s) and the requested products are available.
  2. If you would like products of a higher total value, please contact our team and we’ll be happy to assist with the available options.

3. How to Request a Return

We’ve kept the process simple.

Contact us within 14 days of receiving your order through any of the following:

 

Please provide:

 

That’s it. There are no complicated return forms or authorization numbers required.

  1. Once your return request is confirmed, our delivery partner will contact you to arrange collection of the item.
  2. Please make sure the product is securely packed in its original packaging and ready for collection.

4. Return Collection Charges

  1. If you received a damaged or defective product, or if we accidentally sent you the wrong product, we will arrange the return or replacement at no additional cost to you.
  2. For returns requested for other reasons, such as a change of mind, a AED 10 return collection fee will apply and may be deducted from the amount refunded.

5. Return Inspection & Refund Processing

  1. Once your returned item reaches us, our team will inspect it within 3 business days.
  2. We’ll then let you know whether your return has been approved.
  3. Once approved, your refund will be processed promptly to your original payment method. Please allow approximately 5–7 business days for the funds to appear, depending on your bank or payment provider.

 

6. Damaged, Defective, Incorrect or Missing Items

Please inspect your Yomzy package as soon as it is delivered to make sure everything has arrived safely and your order is complete.

If an item is damaged, defective, incorrect or missing:

  1. Please contact us as soon as you open the package, and no later than 48 hours after delivery.
  2. Send us your order number along with clear photos of the package and affected item(s), where applicable.
  3. Please keep the product and all original packaging materials, including the delivery box or bag, until our team has reviewed the issue.
  4. If an item is missing, please let us know which product was not included in your delivery.
  5. Once reviewed, our team will arrange an appropriate replacement or refund, depending on the circumstances and product condition, at no additional cost to you.

Please do not return or dispose of any damaged, defective or incorrect items before contacting us, as our team will provide you with the appropriate next steps.

 

7. Free Gift Policy

  1. If your purchase included a free gift, the free gift forms part of the original purchase offer.
  2. To receive a full refund or exchange, the free gift must also be returned unused, unopened and in its original condition and packaging, together with the qualifying item(s).
  3. If the free gift is not returned, or has been used or opened, the value of the free gift may be deducted from the refund amount.

 

Need Help?

Our team is always happy to assist with returns, refunds, exchanges or order issues.

Email: hello@yomzy.ae
Phone: +971 56 896 3053
WhatsApp: +971 56 896 3053