Cancellation policy

Cancellation Policy

1. Before dispatch
Cancel at no cost at any time before your order is dispatched. Contact us as soon as
possible on care@yomzy.ae or +971 56 896 3053. Refunds are issued in full to the
original payment method.

2. After dispatch
Once dispatched, cancellation is treated as a change-of-mind return under the
Return & Exchange Policy, including the collection fee.

3. Refusal at the door
Refusing delivery, including on cash-on-delivery orders, is treated as a cancellation
after dispatch. Delivery and return costs actually incurred are deducted from any
refund.

4. Subscriptions
Pause, skip, reschedule or cancel from your account or by contacting us up to 72
hours before the next scheduled dispatch. After dispatch, the order is treated as a
normal order. Cancelling does not affect orders already delivered.

5. Cancellation by us
We may cancel before dispatch where an item is unavailable or a price or
description was published in error. You are refunded in full and we will tell you
why.